Merchandise travels at the recipient’s risks and liability, even if sent carriage-free.
On the day of delivery, read the packing slip and check the number and condition of the parcels in the carrier’s presence.
- If you observe a problem on delivery, report this immediately on the carrier’s delivery slip with the comment “damaged parcels” or “missing parcels”.
- On the receipt, write your full name, date and sign it, and if you have company stamp, stamp it.
- If you observe any damage, you have a period of 72 hours (Article L133-3 of the French Commercial Code) to file a complaint with the carrier.
A copy of the claim must also be sent for information to our customer service department :
WESCO Ireland After-Sales service - 11 Calbro House, Tuam Rd., H91RW56 Galway
CAUTION: The comment “subject to unpacking” does not provide ANY recourse against the carrier.
No claims (missing or damaged parcels) will be considered if this procedure is not observed.