Multi-Year Digital Accessibility Plan

Introduction

In accordance with Article 47 of Law No. 2005-102 of 11 February 2005 on equal rights and opportunities, participation and citizenship for persons with disabilities, as amended by the Law for a Digital Republic of 7 October 2016, Wesco is fully committed to ensuring the accessibility of all its online communication services to the public.

This Multi-Year Digital Accessibility Plan (SPAN) covers the period 2026–2028. It is aligned with the national and European regulatory frameworks, in particular the Référentiel Général d’Amélioration de l’Accessibilité (RGAA) and the European Directive 2019/882 on accessibility requirements for certain products and services. The preparation of this document reflects the company’s commitment to making digital accessibility a driver for social responsibility, sustainable performance and innovation for the benefit of all.
This SPAN and the associated annual plans will be regularly evaluated and updated.

1. Wesco’s Accessibility Policy

1.1. Inclusiveness and consideration of disability

At Wesco, inclusiveness and the consideration of disability are at the heart of the company culture. The company values diversity and is committed to providing an accessible and caring working environment. This approach forms part of a continuous effort to improve and promote equal opportunities for all.

1.2. Integration of digital accessibility within the organisation

Wesco’s digital accessibility policy aims to guarantee access to all its digital services and content, particularly for users with disabilities. This approach reflects a commitment to inclusion and respect for diversity. The SPAN formalises this policy by detailing the measures implemented: dedicated governance, adapted internal organisation, training actions, integration of accessibility throughout project management processes, as well as testing and auditing methods to ensure continuous improvement.

2. Human and Financial Resources Dedicated to Digital Accessibility

2.1. Teams involved

The development, monitoring and updating of the SPAN fall under the responsibility of the Digital Accessibility Officer (RAN), a role held by the CSR Manager who reports directly to senior management. They are supported by digital accessibility coordinators within the communication and IT departments, ensuring a transversal and operational approach.

2.2. Mission of the Digital Accessibility Officer

Their mission is to promote accessibility by disseminating standards and best practices, to support internal teams—particularly through training—, to monitor compliance with Law No. 2005-102 through regular audits, to handle user requests, and more broadly to ensure the quality of service delivered to users with disabilities.
The officer has the responsibility and authority to :

• ensure that the processes required for the consideration of accessibility are established, implemented and maintained.
• report to senior management on the level of accessibility and any improvement needs.
• ensure that accessibility training is provided across the company, especially for new employees.
• act as the single point of contact for all digital accessibility topics within the organisation.

2.3. Governance and steering

Digital accessibility governance relies on a dedicated steering committee composed of the Digital Accessibility Officer and representatives from the Web and IT departments. This committee defines the improvement actions to be implemented, particularly based on audit results. Operational implementation is carried out by the Web and IT teams. A review meeting is held every six months to assess progress, adjust priorities and ensure continuity of the initiative.

2.4. Budget

Budgets related to digital accessibility are integrated into the Web budget and the company’s training plan. They may be adjusted according to identified risks and opportunities for improvement, ensuring a flexible and needs-based approach.

3. Operational Organisation

3.1. Integrating accessibility into new projects

Digital accessibility objectives and RGAA compliance requirements are included from the start of each project as fundamental specifications. They are considered at every stage, from needs analysis to implementation and testing. This ensures that accessibility is a structural axis of each project.

3.2. Accessibility in procurement and contracting procedures

Digital accessibility and RGAA compliance are included as contractual clauses in calls for tenders and quotations. These criteria contribute to the assessment of the quality of service providers’ offers, particularly in the IT sector.

3.3. Control and validation processes

Each website or application undergoes an accessibility check upon initial launch, during major updates, during redesigns, or after remediation. This control results in an accessibility statement in accordance with legal requirements. Accessibility tests are also integrated into regression tests to ensure the sustainability of improvements and the ongoing compliance of digital services.

3.4. User testing

User testing plays a key role in assessing the accessibility of digital services. When such testing is organised, Wesco will, whenever possible, include users with disabilities in the test panel.

3.5. Handling user feedback

In accordance with RGAA requirements and user expectations, Wesco provides a contact form on each website or application to allow users with disabilities to report accessibility difficulties. Requests are monitored by the Digital Accessibility Officer in collaboration with the Web and IT departments. Once a form is submitted, the CSR department analyses the request, identifies root causes, prepares a corrective action plan and monitors it through to completion.

4. Skills Management

4.1. Training and awareness

A dedicated training plan on digital accessibility will be set up for the relevant employees. Training needs will be identified through individual interviews, after which HR will search for suitable training opportunities. Training approval will be validated jointly by the employee and their manager to ensure targeted and effective skills development.

4.2. Use of external expertise

When necessary, Wesco relies on external experts to strengthen its digital accessibility approach. The company Urbilog Compéthance EA, specialised in this field, supports the organisation through training actions, audits and assistance with achieving compliance for digital services.

4.3. Recruitment procedures

Digital accessibility skills are given particular attention during the recruitment process, especially for roles related to digital services. Job descriptions will be updated and recruitment procedures adapted to include these requirements. Employees in key positions will receive appropriate training if their accessibility knowledge is insufficient, ensuring a relevant skills level aligned with the company’s challenges.

5. Technical and Functional Scope

5.1. Current status

Wesco manages several websites, extranets, intranets and various applications for the public and internal staff. The inventory will be updated as part of the annual digital accessibility plans and prioritised according to criteria such as :

• traffic volume,
• service provided,
• criticality,
• lifecycle (next scheduled redesign),
• technologies used.

5.2. Evaluation of annual action plans and overall scheme

The annual plans and the SPAN are not static documents; they evolve based on the results of the actions undertaken.
At the end of each year, a review of the implemented action plan will be carried out. After three years, an evaluation of the overall scheme will be produced. An annual report of this review will be presented to management.

6. Action Plan 2026

This plan may be updated without prior notice. The online version is the only authoritative version.

6.1. Inventory of digital services

With support from the IT department, a mapping of all digital services will be established. This will form the basis for defining and prioritising the actions to be undertaken.

6.2. Testing strategy

Automated accessibility checks will be integrated into the testing chain, especially for critical or recurring components. A set of accessibility criteria will be defined and validated ahead of each delivery phase—design, development and testing—to strengthen the quality and compliance of digital services.

6.3. Updating internal procedures

Internal procedures concerned will be updated to incorporate digital accessibility principles. This evolution aims to strengthen the consideration of accessibility during the creation phases of digital projects, including design and development.