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Lafont C. published 07/04/2025following an order made on 06/03/2025
2/5
Hello, I am very disappointed with the assembly and finishing of the shoe cabinet. The assembly is not practical at all. The bars do not stay straight in their slots, making it difficult to align the part that goes opposite. The holes for the screws are not drilled deep enough. The screws are not sharp, so they do not go in completely. And being of very poor quality, the screw threads get damaged. There is then no way to screw or unscrew. Finally, one of the wooden crossbars has come slightly unglued because the screw was not positioned really in the center of the board. The design of the assembly and the quality of your screws really need to be reviewed. We will see over time for its use. But I will not buy this type of furniture from you again.
Response from Wesco the 08/04/2025 Hello and thank you for taking the time to evaluate this product. We are sorry for the difficulties encountered during assembly and we sincerely apologize. Until now, we have not received similar feedback regarding this product. However, your feedback has been forwarded to our quality service so that it can be taken into account for future improvements. Additionally, if you wish, you can file a complaint at sav@wesco.fr (specifying your order number, product reference, and the issue encountered). Despite this situation, we hope you will trust us again by returning to wesco.fr. Have a nice day.
